Privacy Policy

1. Personal information we collect

We may collect personal information that you choose to provide, including your name, email address, phone or WhatsApp number, service interests, and the details you include in a consultation request or message.

Please do not submit highly sensitive information, such as government identification numbers, financial account details, medical information, passwords, or immigration documents through the website contact form.

2. How we use personal information

We use personal information for reasonable business purposes, including to:

• respond to inquiries and consultation requests;
• understand your education, career, resume, interview, or job search needs;
• schedule, prepare for, and provide consulting services;
• send service-related communications that you request or expect;
• maintain basic records of communications and services; and
• comply with legal, regulatory, accounting, or security obligations.

3. Consent

By contacting us, submitting a consultation request, or providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy. You may withdraw consent, subject to legal or contractual limits, by contacting us.

4. Website forms and email

The website contact form may send your inquiry through Formspree or another form processing provider. The website does not currently store form submissions in its own database, process payments, provide user accounts, or include an online booking system.

Email and WhatsApp communications may not be fully secure. Please avoid sending sensitive documents or confidential details unless we have agreed on an appropriate method.

5. Disclosure of personal information

We do not sell personal information. We may share personal information only when reasonably necessary, such as with service providers who help us operate our business, professional advisors, or authorities if required by law.

6. Service providers and cross-border processing

Some tools we use, such as email, website hosting, or business communication services, may process or store information outside your province or outside Canada. In those cases, information may be subject to the laws of the jurisdiction where it is processed or stored.

7. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain business records, resolve disputes, or meet legal and accounting requirements.

8. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No website, email system, or electronic communication method can be guaranteed to be completely secure.

9. Access, correction, and questions

You may request access to personal information we hold about you, ask us to correct inaccurate information, or ask questions about our privacy practices by contacting us at hello@onguideconsulting.ca.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.